Solutions Architect

Provide technical and product consultation throughout the customer journey.

• •In this role you will sit at the intersection between sales, implementation and product to ensure that we develop, sell and implement the best possible product for our customers.
• •You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented implementation process.
• •Key Responsibilities Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs.
• •Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties.
• •Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams.
• •Requirements Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency.
• •Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions Experience using industry-standard project methods, tools, and techniques.