Strategic Program Manager, VOC & CX Programs
PleoSpend Management company
LisbonSenior
Bain Capital Ventures
Thrive Capital
Creandum
Seedcamp
Coatue Management
Kinnevik
Operations & Strategy
About the role
TL;DR
Manage VOC and CX programs to turn customer insights into actionable improvements.
Required skills
Program ManagementStakeholder ManagementAnalytical ThinkingCommunicationProblem SolvingCross-functional LeadershipProject ManagementCustomer SuccessCustomer OnboardingCustomer Service
Nice-to-have skills
SalesforceLookerTableauPower BIJira
Domain expertise
fintechproductivity
Tech stack
SalesforceLookerTableauPower BIJiraAsanaLinearSlack