Senior Manager Regional Operations

Lead intercity coach services and partner relationships in the UK.

• •As a Senior Manager Regional Operations, you will lead the delivery of high-quality intercity coach services across the UK network.
• •You will manage partner relationships and drive operational excellence in a fast-paced, 24/7 environment.
• •Key Responsibilities Develop scalable processes and governance for service delivery and partner onboarding.
• •Analyze punctuality and service reliability using large datasets to enhance passenger experience.
• •Monitor partner performance and lead improvement plans to ensure consistent quality.
• •Requirements At least 5 years of relevant work experience in operations or industry standards.
• •Strong analytical thinking with the ability to work with large datasets and KPIs.
• •Proven ability to thrive in challenging environments with a process-driven approach.