Director, Customer Success
PleoSpend Management company
London, United KingdomDirector
Bain Capital Ventures
Thrive Capital
Creandum
Seedcamp
Coatue Management
Kinnevik
Sales & Account Management
About the role
TL;DR
Lead Customer Success for mid-market and upmarket segments, driving retention and expansion.
Required skills
Customer SuccessLeadershipTeam ManagementCoachingMentoringExecutive PresenceProblem SolvingAnalytical ThinkingCritical ThinkingStakeholder Management
Domain expertise
fintechproductivity
Benefits & perks
Pleo card, Catered meals or lunch allowance, Private healthcare, 25 days of holiday + public holidays, Hybrid and fully remote working options, Mental health and well-being support, Paid parental leave
Tech stack
Customer SuccessSalesforceHubSpotJiraConfluenceSlackExcelPowerPointGoogle AnalyticsGA4WorkdayGreenhouseLeverMarketo