About the role
Operate Cresta's AI tools to assist customers in managing contact center conversations.
- •Cresta is seeking a Cresta AI Administrator to join our team and work closely with our customers in a tactical execution role.
- •Key Responsibilities Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
- •Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
- •Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
- •Requirements Contact center experience preferred.
- •Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.
- •Strong problem-solving skills to analyze complex data and provide actionable recommendations.
Match insights
Level:Mid