B2B Operations Manager - Customer Experience

Oversee and enhance B2B operations and customer experience.

• •Exoticca is seeking a B2B Operations Manager focused on Customer Experience to oversee and enhance their business-to-business operations.
• •This role is crucial for ensuring seamless customer journeys and driving operational excellence within the B2B segment.
• •Key Responsibilities Develop and implement strategies to improve B2B customer experience.
• •Manage and optimize operational processes related to B2B client interactions.
• •Analyze customer feedback and operational data to identify areas for improvement.
• •Collaborate with internal teams to ensure consistent service delivery.
• •Lead and mentor the B2B operations team.
• •Requirements Proven experience in operations management, with a focus on customer experience.
• •Strong understanding of B2B operations and customer service principles.
• •Excellent analytical and problem-solving skills.