Director, IT
ConfluentData Streaming company
United StatesDirector
Benchmark
Index Ventures
Sequoia Capital
Coatue
Altimeter Capital
Franklin Templeton Investments
About the role
TL;DR
Lead the IT team to modernize and automate internal IT services.
- •As Director of IT, you will lead the team responsible for Helpdesk, endpoint and AV experience, enterprise identity, core productivity applications, corporate networking, and corporate cloud infrastructure.
- •Key Responsibilities Lead and develop the IT organization across Helpdesk, endpoint engineering, enterprise identity, core productivity platforms, corporate networking, and corporate cloud infrastructure.
- •Own the employee technology experience end-to-end, setting and measuring service levels, response times, and CSAT.
- •Modernize and automate the IT operating model, reducing manual ticket work through self-service, identity-driven access workflows, AI-assisted support, and policy-as-code.
- •Partner closely with Security, People, Finance, Engineering, and Workplace teams to deliver onboarding, offboarding, access governance, and compliance commitments.
- •Manage vendor relationships, budget, and capacity planning across the IT portfolio, making clear build/buy/partner decisions and holding partners accountable to outcomes.
- •Lead the team through growth and change, evolving the operating model, technology footprint, and team structure as the business scales and matures.
- •Requirements 10+ years of IT or corporate infrastructure experience, including 5+ years leading teams that span Helpdesk, endpoint, identity, and networking functions.
- •Strong technical depth across the modern IT stack, including Okta for identity, Jamf and Intune for endpoint management, Google Workspace, Zoom and modern AV, and enterprise networking.
- •Demonstrated customer-focused mindset with a measurable track record of improving employee experience, ticket resolution, and self-service adoption.
- •Proven problem solver who can move fluidly between hands-on technical troubleshooting, root-cause analysis, and structured program leadership.
- •Experience operating in a security
- •and compliance-conscious environment, partnering with Security and GRC on identity governance, endpoint posture, and audit readiness.
- •Comfortable leading through ambiguity and change, energized rather than slowed by organizational evolution, shifting priorities, or integrating new ways of working.
Required skills
Compliance ManagementProject ManagementVendor ManagementChange Management
Nice-to-have skills
SOC 2
Benefits & perks
equity
Tech stack
SOC 2