Manager, Account Management

Leads a team to maximize customer satisfaction and retention for SmithRx's PBM services.

• •The Manager of Customer Success and Account Management leads a team focused on maximizing customer satisfaction and retention for SmithRx's PBM services.
• •Key Responsibilities Set team goals and priorities Enable customer success outcomes Manage key performance indicators for accounts Build relationships with client leadership Identify and mitigate client attrition risks Requirements Bachelor degree or equivalent experience 5+ years in Customer Success/Account Management 5+ years in healthcare benefits/pharmacy benefits Positive attitude and customer obsession Strong communication and conflict resolution skills