Lead Forward Deployed Product Manager
DossAI-powered ERP company
San Francisco, United StatesLead
Amplify Partners
Village Global
Theory Ventures
Contrary
XYZ Venture Capital
Hawk Hill Ventures
Product
About the role
TL;DR
Lead post-sales product operations and implementation for enterprise clients.
- •The Customer Product Operations team is the core engine of DOSS and the success of our customers.
- •This unique role sits at the intersection of product, data, operations, implementation and customer partnership.
- •Key Responsibilities Own e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients.
- •Lead and mentor a pod of associates across a number of concurrent projects.
- •Drive build of new product capabilities that help support DOSS’s push to upper mid market and ENT clients.
- •Build best in class practices and processes across the entire team.
- •Lead initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI.
- •Requirements 6-10 years in engineering, consulting, finance, operations, product operations or technical program management.
- •Systems Thinker with an appetite for operational and technical details.
- •High-Intensity with experience in high-pressure roles.
- •Technical from 1st Principles with strong analytical mindset.
- •Intellectual Firepower to cut through noise and synthesize information.
Required skills
Product OperationsSQLAWSCI/CDDockerKubernetesGitLinuxJiraNotionSlackExcelPythonJavaScript
Domain expertise
logisticsretailproductivity
Benefits & perks
Competitive salary + meaningful equity, 100% Coverage for individuals Premium medical, dental & vision coverage, 401(k), immediate eligibility, Lunch in-office 5 days/week (and dinner when needed), Flexible/unlimited PTO, Commuter (BART/MUNI/CalTrain) and equipment stipends, Wellness & Fitness stipend, Generous parental leave, Relocation assistance available
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraNotionSlackExcel