Senior Technical Onboarding Engineer
DoctolibTelemedicine, Practice company
Berlin, GermanySenior
General Atlantic
Eurazeo
Bpifrance
Accel
Kernel Investissements
STARTPLATZ
Software Engineering
About the role
TL;DR
Senior Technical Onboarding Engineer to ensure smooth client onboarding and drive process improvements.
- •You bring several years of experience in technical onboarding, want to pass on your knowledge, and aim to make an impact beyond your own area? Then you are in the right place.
- •In Technical Onboarding, you not only ensure that practices and hospital users start smoothly with Doctolib from day 1, but also actively shape how our entire team and adjacent teams (Sales, Deployment, Product) work together successfully.
- •You are the person others turn to when things get technically complex, ambiguous, or strategic.
- •Key Responsibilities Master complex cases: Take on the most technically demanding data migration and onboarding cases, including complex system configurations, API integrations, and special cases escalated to you.
- •Multiply knowledge: Coach and mentor colleagues, proactively share your know-how, and thus raise the technical level of the entire team.
- •Scale processes: Identify systemic improvement potentials in our onboarding processes and drive initiatives that have a sustainable impact beyond your own contribution.
- •Set standards: Define best practices, playbooks, and training materials that ensure consistency and quality across the entire team.
- •Requirements Several years of experience: You have already worked for several years in technical onboarding, customer success, or technical support, ideally in the SaaS or health-tech environment, and have solved complex cases independently.
- •Technical depth: Solid SQL skills, experience with APIs, large-scale data migrations, and a sound understanding of IT infrastructures and networks.
- •Mentoring experience: You have already trained, coached, or structured knowledge transfer to colleagues, whether formally or informally.
- •Handling ambiguity: You create clarity and structure, even when responsibilities or solution paths are not initially clear.
Required skills
SQLJavaScriptPythonPostgreSQLMySQLGitLinuxJiraConfluenceREST APICustomer Onboarding
Domain expertise
healthtech
Benefits & perks
Deutschlandticket, 28+ Urlaubstage, 10 Tage im Jahr aus dem Ausland arbeiten, Betriebliche Krankenversicherung, Betriebliche Altersvorsorge, Doctolib Parent Care Programm, Kostenlose Mental Health- und Coaching-Sessions, Essensgutscheine, Gefördertes Sportangebot, Flexiblere Arbeitszeiten für pflegende Betreuungspersonen und Beschäftigte mit Behinderungen, Mitarbeiterbeteiligungsprogramm
Tech stack
SQLJavaScriptPythonPostgreSQLMySQLGitLinuxJiraConfluenceREST API