Senior Implementation Engineer (EMEA)
DockerContainerization company
United Kingdom€71.4K - €102K+Senior
Benchmark
Insight Partners
Greylock Partners
Sequoia Capital
Tribe Capital
Bain Capital Ventures
Software Engineering
About the role
TL;DR
Guide customers through onboarding for Docker Hub, ensuring a smooth experience.
- •Docker is seeking a highly skilled Senior Implementation Engineer to join their Customer Success team.
- •This role focuses on guiding new customers through the onboarding process for Docker Hub, ensuring a smooth and seamless experience.
- •Key Responsibilities Partner with Customer Success, Sales, Operations, and Support teams to establish and refine customer onboarding operations.
- •Guide customers through initial journey points and deliver customer-centric solutions.
- •Iterate and improve strategies and automations that streamline workflows and tooling.
- •Contribute to team knowledge base and carry out day-to-day strategies for new customer onboarding.
- •Build and maintain strong relationships with customers throughout their onboarding and migration journey.
- •Requirements Minimum 4+ years of professional, full-time, post-grad experience working with external customers in a similar customer onboarding/implementation engineering role.
- •Direct customer-facing, professional client/customer onboarding experience.
- •Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies.
- •Strong cross-functional collaboration and customer relationship management skills.
- •Excellent problem-solving and communication skills.
Required skills
Customer OnboardingCustomer SuccessImplementation Management
Nice-to-have skills
DockerKubernetesCI/CD
Domain expertise
developer-tools
Benefits & perks
Remote-first by design, Flexibility that fits your life, Generous PTO, Designated quarterly Whaleness Days, Designated end-of-year Whaleness break, Home office support, Technology stipend, Learning & development, Parental leave, Equity for all full-time employees, Comprehensive benefits, Docker swag
Tech stack
DockerKubernetesCI/CD