Field Service Technician
Diligent RoboticsHealthcare Robotics company
Chicago, United StatesMid
Tiger Global
True Ventures
Canaan
DNX Ventures
Ubiquity Ventures
Next Coast Ventures
About the role
TL;DR
Maintain and repair robotic fleet, ensuring maximum operational potential.
- •As a Field Services Technician, you will be playing a critical role on the Field Services Team.
- •Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional.
- •Key Responsibilities Be willing and able to travel <80% of the time in order to support Robot service needs.
- •Conduct routine and incident maintenance for our Robot Fleet.
- •Provide support of Root Cause Analysis for major incidents in the Field.
- •Provide timely repairs and decrease the time our Robots are out of production.
- •Report on critical team metrics such as mean time to repair and first contact resolution rate.
- •Requirements Local to Chicago, IL and able to travel within designated region (all expenses paid). <80% travel for site inspections and repairs escalated to engineering.
- •Short-notice travel is required for this role.
- •Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics.
- •Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.).
- •Comfortable with basic command line tools.
Required skills
LinuxGitPython
Nice-to-have skills
JavaScriptHTMLCSS
Domain expertise
healthcaredeeptech
Benefits & perks
Insurance including medical, dental, and vision, 401K, Paid Time Off
Tech stack
LinuxGitPythonJavaScriptHTMLCSS