Principal Customer Success Manager

Drive adoption, retention, and expansion for enterprise clients as a trusted advisor.

• •As a Principal Customer Success Manager at FourKites, you will be instrumental in ensuring our enterprise clients achieve maximum value from our platform.
• •You will act as a trusted advisor, driving adoption, retention, and expansion.
• •Key Responsibilities Develop and maintain strong relationships with key stakeholders at enterprise client organizations.
• •Drive customer adoption and utilization of the FourKites platform through proactive engagement and strategic guidance.
• •Identify and mitigate risks to customer retention and growth, developing and executing success plans.
• •Collaborate with internal teams (Sales, Product, Support) to advocate for customer needs and ensure a seamless experience.
• •Contribute to the development of best practices and playbooks for the Customer Success team.
• •Requirements Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably in SaaS or supply chain technology.
• •Demonstrated ability to manage complex enterprise accounts and drive measurable business outcomes.
• •Excellent communication, presentation, and interpersonal skills, with the ability to influence at all levels.