Technical Enterprise Customer Success Manager
DevSavant Inc.Talent Solutions company
RemoteSenior
Sales & Account Management
About the role
TL;DR
Ensure long-term success and growth of enterprise clients as a Technical Enterprise CSM.
- •Be a trusted advisor to our client's largest and most strategic customers, ensuring their long-term success, retention, and growth.
- •Key Responsibilities Maintain a "healthy" portfolio of complex, multi-stakeholder enterprise accounts.
- •Lead Executive Business Reviews (EBRs) with VP and C-suite stakeholders.
- •Monitor your portfolio and manage a structured cadence of touchpoints.
- •Collaborate cross-functionally with Professional Services, Solutions Engineering, and Support.
- •Communicate professionally and promptly with enterprise stakeholders and internal teams.
- •Requirements Own a portfolio of enterprise accounts characterized by higher ACV, multiple departments or business units, and greater technical and organizational complexity.
- •Demonstrate the power of the platform in ways that connect with both technical and executive stakeholders.
- •Lead Executive Business Reviews (EBRs) with VP and C-suite stakeholders, translating platform usage into business outcomes.
- •Maintain a level of technical expertise in the platform sufficient to build and audit apps of high complexity, advise on integration architecture, and troubleshoot issues across multiple connected systems.
- •Collaborate cross-functionally with Professional Services, Solutions Engineering, and Support to coordinate delivery across large, multi-workstream accounts.
Required skills
Customer SuccessTechnical LeadershipStrategic PlanningBusiness DevelopmentSalesProduct ManagementProject Management
Nice-to-have skills
A/B TestingOKRsProduct AnalyticsRevenue OperationsMarket AnalysisDemand GenerationMarketing Analytics