Senior Account Manager

Own and grow a portfolio of strategic enterprise accounts in New York City.

• •We're hiring a Senior Enterprise Account Manager based in New York City to own and grow a portfolio of our most strategic accounts.
• •Key Responsibilities Own a portfolio of strategic enterprise accounts properly, that means renewal planning, expansion strategy, and executive engagement, not just keeping the lights on Build account plans that actually mean something, stakeholder maps, whitespace analysis, mutual action plans, and success criteria that both sides care about Find and close expansion opportunities in partnership with Solution Consultants and Advisory teams, you won't be doing this alone, but you'll be leading it Stay ahead of renewals, spot risk early, and have a plan ready before things become a problem Run executive-level conversations comfortably, QBRs, steering committees, roadmap sessions, and the occasional tricky escalation that needs a steady hand Requirements Has spent 7-10+ years in enterprise Account Management or expansion-focused roles in B2B SaaS, and has the scar tissue to show for it Has sold complex technology into large financial institutions and genuinely understands what it takes to get a deal done inside a major FI, the procurement cycles, the legal back-and-forth, the internal politics Comes with a real network inside financial institutions, warm relationships matter here and we'd love someone who can hit the ground running Has genuine crypto or digital asset experience, you don't need to have worked at an exchange, but you should understand how blockchains work and why compliance in this space is complicated Knows how to grow an account, not just hold it, and has the commercial instincts to back that up Is comfortable at every level of a conversation, whether that's a day-to-day contact or a C-suite stakeholder Is NYC-based and happy to be in front of customers regularly