Labour Optimisation Specialist

Optimise labour at Sona to improve staffing economics and customer experience.

• •The Labour Optimisation Specialist will own labour optimisation at Sona, helping customers improve staffing economics while maintaining customer experience and ensuring achievable shifts.
• •Key Responsibilities Using Sona's tooling to derive labour rules from real trading data.
• •Being on-site in restaurants, seeing the practical realities.
• •Building trust with site managers so they actually follow the workload models.
• •Producing impact reporting for C-level executives that proves ROI.
• •Being the subject matter expert in sales conversations.
• •Requirements Analytical
• •natural instinct for numbers, can interrogate a dataset and spot what matters Practical
• •relishes the down-to-earth realities that spreadsheets can't capture A communicator
• •can bring operators, execs, and internal teams on the journey A leader