Head of Customer Success & Onboarding

Lead Customer Success and Onboarding strategy, processes, and team growth.

• •This leadership role spans Customer Success and onboarding, driving adoption, expansion, and retention.
• •You'll set strategic direction and build scalable processes.
• •Key Responsibilities Define and own the Customer Success strategy and team structure.
• •Lead, coach, and grow a Customer Success team.
• •Build scalable CS processes across the full post-onboarding lifecycle.
• •Set the strategic direction for onboarding and resolve complex issues.
• •Represent onboarding performance at the leadership level.
• •Requirements Significant experience in Customer Success or Account Management.
• •Proven track record in a senior CS leadership role.
• •Strong strategic instincts and experience designing scalable processes.