Forward Deployed Engineer, Professional Services

Embedded technical expert managing and optimizing customer Cloudflare solutions.

• •Cloudflare's Forward Deployed Engineer (FDE) program provides customers with a dedicated, hands-on technical expert embedded directly within their environment.
• •This is not a traditional support or purely advisory engagement—it is a staff-augmentation model where you act as an extension of the customer’s team, taking the lead in managing, optimizing, and evolving their Cloudflare solutions.
• •As a Forward Deployed Engineer, you are a recognized subject-matter expert in your specialization and a trusted advisor to both the customer and Cloudflare leadership.
• •You will own the most complex, high-stakes customer engagements, and contribute to the evolution of Cloudflare's service methodologies and offerings.
• •You operate with a high degree of autonomy, make architectural decisions that impact mission-critical infrastructure, and partner with executive stakeholders to align technical outcomes with business objectives.
• •Key Responsibilities Become a trusted, embedded member of the customer’s technical team, operating within their tools, processes, and change-management frameworks.
• •Design, configure, and optimize Cloudflare solutions directly within the customer environment.
• •Provide proactive architectural guidance, roadmap alignment, and best-practice recommendations.
• •Lead technical workshops, knowledge-transfer sessions, and special-event preparation.
• •Act as the voice of the customer within Cloudflare, surfacing product gaps, feature requests, and escalation items.