Senior Customer Success Manager

Manage enterprise clients, drive adoption, and identify expansion opportunities to ensure long-term growth and retention.

• •As a Senior Customer Success Manager, you will play a crucial role in our Enterprise Success team in Los Angeles.
• •Your role will be to deeply understand our strategic B2B clients' business models and act as a trusted advisor to ensure long-term growth and retention.
• •Key Responsibilities Proactively manage the customer lifecycle for strategic enterprise clients to drive adoption, engagement, and measurable success plans.
• •Identify and close new expansion opportunities within your existing portfolio to significantly scale our B2B business.
• •Lead strategic business reviews and renewal negotiations with C-level executives to ensure alignment of objectives and minimize churn.
• •Requirements 6+ years of relevant Sales or Customer Success experience, preferably within the tech or SaaS industry.
• •Proven track record of consistently meeting or exceeding retention and growth targets in B2B enterprise roles.
• •Demonstrated ability to navigate complex negotiations and build trusted relationships with senior decision-makers and C-level stakeholders.