Customer Support Engineering Lead

Lead support engineering to automate customer support.

• •Gradial is hiring a Customer Support Engineering Lead to automate the post-onboarding support experience for production customers.
• •Key Responsibilities Use AI tools to increase support leverage.
• •Identify recurring friction points and turn them into product feedback.
• •Triage technical issues and route complex bugs into Linear.
• •Requirements Experience working directly with customers in a technical support role.
• •Strong customer instincts and communication skills.
• •Experience using AI tools to automate tasks.