Specialist, AI Workflow & Experience

Optimize billing operations, pricing configuration, and fraud monitoring workflows using AI.

• •We need a specialist to optimize our billing operations, pricing configuration, and fraud monitoring workflows using AI.
• •Key Responsibilities Build and update AI workflows based on defined requirements and playbooks Configure intents, routing, escalation paths, and API-driven logic within established guidelines Support AI-to-human handoffs, ensuring required context is passed accurately Implement fallback and recovery flows using best practices Assist in enhancing agent experience through better data capture and workflow enhancements Requirements 1-3 years of experience in Customer Support Operations, QA, Knowledge Management, CX tooling, or similar roles Hands-on experience with support platforms such as Zendesk or comparable systems Experience working with workflows, automations, or structured processes Strong attention to detail and ability to follow defined guidelines and playbooks Basic analytical skills with the ability to review data and identify clear issues or trends