Senior Manager, Customer Success

Leads a team of Customer Success Managers to ensure clients achieve maximum value from FourKites' platform.

• •The Senior Manager, Customer Success will lead a team of Customer Success Managers, ensuring clients achieve maximum value from FourKites' platform.
• •This role involves strategic account management and fostering strong client relationships.
• •Key Responsibilities Manage and mentor a team of Customer Success Managers.
• •Develop and execute strategies to drive customer adoption, retention, and expansion.
• •Serve as a key point of contact for strategic accounts, ensuring high levels of customer satisfaction.
• •Collaborate with Sales, Product, and Engineering teams to advocate for customer needs.
• •Track and report on key customer success metrics.
• •Requirements Proven experience in Customer Success, Account Management, or a related client-facing role.
• •Experience managing or leading a team.
• •Strong understanding of SaaS products and customer lifecycle management.