Senior Onboarding Manager

Ensure customers have a strong onboarding experience, driving early adoption and value.

• •As a Senior Onboarding Manager, you'll ensure customers have a strong onboarding experience, driving early adoption and value.
• •Key Responsibilities Own onboarding for dbt Labs' largest and most strategic customers.
• •Guide customers through account setup, aligning on goals, timelines, and best practices.
• •Build strong relationships with customer stakeholders, including senior executives.
• •Partner cross-functionally to deliver a cohesive, high-quality onboarding experience.
• •Help prospective customers determine the right onboarding and services approach.
• •Requirements Project Management skills to keep timelines and stakeholders aligned.
• •Customer-Centric Focus to improve the customer experience.
• •Technical Curiosity to engage confidently with technical concepts and stakeholders.
• •Stakeholder Alignment to build trust across both customer organizations and internal teams.