Customer Success Manager

Drive customer adoption, retention, and expansion by building strong relationships.

• •We are looking for a Customer Success Manager to join our Go-to-market team.
• •Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion.
• •You will be reporting to the Head of Customer Success.
• •Key Responsibilities Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle.
• •Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels.
• •Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact.
• •Identify expansion opportunities within your accounts, contributing to overall revenue growth.
• •Proactively address challenges, manage escalations, and maintain strong communications with customers.
• •Requirements Managed a book of business and know how to run QBRs, onboardings, and renewals.
• •Experience driving upsells and cross-sells, contributing to revenue growth.