Customer Success Manager

The Customer Success Manager drives adoption, retention, and long-term value for customers through onboarding and optimization.

• •We’re looking for an experienced and collaborative Customer Success Manager to drive adoption, retention, and long-term value for our customers.
• •In this role, you’ll guide customers from onboarding to ongoing optimization—ensuring they are achieving meaningful outcomes.
• •Key Responsibilities Lead onboarding for new customers.
• •Drive retention and growth by proactively identifying upsell, cross-sell, and renewal opportunities.
• •Monitor customer health through usage data, engagement patterns, and feedback.
• •Champion the customer voice, gathering insights and feedback to inform product improvements.
• •Requirements You have 10+ years of experience in a customer success or full lifecycle account management within the media & entertainment industry or a technical environment You’ve demonstrated the ability to develop and maintain strong, long-term relationships with customers.
• •You have experience developing and executing customized success plans for enterprise customers.