Customer Success Manager - Dedicated

Drive retention and growth for Contentful customers in the Asia-Pacific region.

• •As a Customer Success Manager, you will work with Contentful customers in the Asia-Pacific region to maximize value from our platform and drive retention and growth.
• •Key Responsibilities Onboard new customers and ensure value expectations are met.
• •Understand and advise customers' priorities with Contentful.
• •Proactively monitor and engage customers to drive increased value.
• •Build and own relationships across a full book of business.
• •Drive product adoption, customer satisfaction, and overall influence on customer health scores.
• •Requirements 4+ years of experience in customer-facing roles.
• •Experience in growing SaaS business in APJ.
• •Strong cross-functional participation and collaboration.
• •Ability to understand Contentful APIs and the modern content management stack.