Director of Customer Success Engineering

Lead and scale the Customer Success team to drive customer adoption, retention, and expansion.

• •Foxglove is seeking a Director of Customer Success to build and lead the function responsible for driving customer adoption, retention, and expansion.
• •Key Responsibilities Lead and scale our Customer Success team, including hiring CSEs and defining team structure.
• •Own net revenue retention, including driving adoption, reducing churn, and identifying expansion opportunities across the customer base.
• •Design and implement a customer lifecycle framework, including onboarding, adoption, health scoring, QBRs, and renewal processes.
• •Requirements 7+ years of experience in customer success, account management, or related post-sales roles in B2B SaaS 3+ years of experience building and managing customer success teams within developer-focused SaaS companies Proven track record of driving net revenue retention above 120%