Support Engineer

Support Engineer to improve AI agent response quality and close knowledge gaps.

• •Dust is seeking a Support Engineer to join their Customer Success team.
• •This role will focus on defining and implementing AI-native support, ensuring fast, precise, and delightful user experiences by improving AI agent response quality and closing knowledge gaps.
• •Key Responsibilities Investigate and resolve user issues by analyzing historical patterns, logs, and code.
• •Systematically analyze agent responses for quality assurance and iterate on prompts and documentation.
• •Identify and ensure closure of knowledge gaps in documentation, code, or internal resources.
• •Handle complex escalated cases and produce clear, concise responses.
• •Contribute to tooling, automations, and prompt engineering to enhance agent performance.
• •Requirements Excellent communication skills in English.
• •Proficiency in reading code, analyzing logs, and investigating technical issues.
• •Demonstrated ability to identify inconsistencies and edge cases with a systematic approach.