Director ECM Training & Quality

Lead operational quality infrastructure for Enhanced Care Management programs.

• •The Director, ECM Training & Quality will lead the operational quality infrastructure for Enhanced Care Management programs.
• •Key Responsibilities Design and implement ECM operational quality management program Establish enterprise-wide quality standards and documentation expectations Develop standardized workflows and quality governance processes Build scalable quality assurance frameworks Partner with Clinical Operations leadership to align quality initiatives with care delivery goals Requirements Leadership experience in operational quality and workforce education Strategic and hands-on leadership skills Experience in audit oversight, workflow development, and training design Strong analytical and problem-solving skills Ability to partner closely with cross-functional teams