Senior Customer Success Manager

Drive customer adoption and retention for Halcyon's platform.

• •Halcyon is seeking a Senior Customer Success Manager to drive adoption and demonstrate ongoing value for their customers.
• •This role focuses on coordinating onboarding, adoption, and retention to expand the Halcyon footprint and ensure customers achieve their desired business outcomes.
• •Key Responsibilities Develop and execute customer success plans based on customer strategy and needs.
• •Nurture customers to discover the full value of the Halcyon platform and services.
• •Guide customers through onboarding to maximize platform adoption and usage.
• •Proactively monitor and report on customer health and maintain regular communication.
• •Act as the customer advocate, escalating issues to expedite solutions.
• •Requirements At least five years of related customer-facing experience.
• •Bachelor's degree in a related field; a Master’s degree or PhD can substitute for equivalent years of experience.
• •Direct post-sales customer advocacy and engagement experience.