Personal Shopper
ShopMyCreator Commerce company
New York, United StatesSenior
Bessemer Venture Partners
Bain Capital Ventures
Menlo Ventures
Summit Partners
Avenir Growth Capital
Sales & Account Management
About the role
TL;DR
Owns VIC shopper relationships, defines service model, and grows high-value segment.
- •ShopMy launched its consumer shopper experience a year ago, and we're now doubling down on the highest-value segment of that ecosystem: VIC shoppers.
- •We're hiring a dedicated Personal Shopper.
- •This person will own the VIC shopper relationship end to end
- •proactively identifying, recruiting, and cultivating relationships with top-tier spenders, and building the service model that keeps them coming back.
- •This is a zero-to-one role: you'll be defining how ShopMy serves its most valuable shoppers, not just executing an existing playbook.
- •Key Responsibilities Build and manage relationships with a highly selective group of high-spend shoppers, understanding their taste, needs, and spending patterns well enough to serve them proactively.
- •Identify and cultivate relationships with high-value spenders, deepening their engagement with ShopMy over time.
- •Test different approaches to servicing VIC shoppers, learn what drives loyalty and spend, and refine the offering as you go.
- •Partner cross-functionally across the organization with Strategic Business Development & Partnerships, Product, and Shopper teams.
- •Feed insights back into product and strategy decisions.
- •Help activate and grow our new shopper product, Noir, by bringing client relationships and product expertise into that ecosystem.
- •Requirements 6-10 years of experience in personal shopping, luxury retail, or a closely related client-facing role serving VIC clients.
- •Proven success managing relationships with discerning, high-spending clients in women's luxury apparel or fashion.
- •Experience in a personal shopping or client styling capacity at a major retailer or luxury brand.
- •Comfortable operating without a fully defined process, testing new approaches, and iterating quickly based on what works.
- •Excited to move client servicing into more efficient, trackable tools.
- •Deep fluency in the luxury shopper ecosystem: understand how VIC clients think, what drives their loyalty, and what a best-in-class personal shopping relationship looks like.
- •Relationship-first, proactive approach: see yourself as a curator and trusted advisor, always looking for ways to deepen client relationships.
- •Strong communication and cross-functional collaboration skills.
Required skills
SalesBusiness Development
Nice-to-have skills
SalesforceHubSpotCRM
Domain expertise
retailecommerce
Benefits & perks
Medical & Dental Coverage at 70%, Equity in ShopMy, Flexible PTO, 14 weeks of parental leave, Wellness & Social Stipend, Technology Stipend, Learning & Development Stipend, 401k program (3% automated contribution from ShopMy!), Wellhub Membership, Company retreats, Opportunity to monetize your influence- all employees build out a ShopMy page!, Birthday PTO, Brand new NYC HQ office