Senior Customer Success Operations and Automation Manager

Design and implement automated customer journeys for smaller accounts.

• •Eye Security is seeking a Senior Customer Success Operations and Automation Specialist to design, implement, and manage an automated customer journey for their Segment D customers.
• •This role is crucial for scaling operations and ensuring a consistent, high-quality experience for smaller accounts.
• •Key Responsibilities Design and implement automated customer journeys using HubSpot and other CS tools.
• •Administer HubSpot and Velaris platforms, focusing on workflows, health scores, and data integration.
• •Map and document customer journeys, identifying automation opportunities and driving continuous improvement.
• •Develop early warning systems for churn risk and design scalable renewal processes.
• •Requirements 3+ years in CS Operations, Revenue Operations, or Marketing Automation, preferably in B2B SaaS.
• •Hands-on expertise with HubSpot workflows, sequences, and CRM hygiene.
• •Strong process design skills and experience with CS platforms like Velaris.
• •Analytical mindset with experience in data analysis, dashboard building, and reporting.