Customer Success Manager, Commercial

Drive customer retention and satisfaction as a Customer Success Manager.

• •As a Customer Success Manager at HackerOne, you will own a portfolio of customers, driving retention, satisfaction, and long-term value.
• •Key Responsibilities Manage a portfolio of customer accounts, strengthening engagement and retention.
• •Build scalable workflows and leverage automation tools to improve efficiency.
• •Adapt to evolving customer needs and organizational priorities.
• •Use Data-Driven Decision Making to monitor account health and analyze usage trends.
• •Apply First Principles Problem Solving to identify root causes of customer challenges.
• •Requirements Proactively identify risks and opportunities.
• •Demonstrate Own the Outcome for customer success metrics and renewal performance.
• •Apply an AI First mindset to enhance productivity and customer outcomes.
• •Maintain strong relationships and continuity during periods of change or ambiguity.