Assistant Store Manager
CSC GenerationRetail Technology company
Orlando, United StatesManager
FJ Labs
Khosla Ventures
Sator Grove Holdings
Rivet Ventures
China Science & Merchants Capital Management
Operations & Strategy
About the role
TL;DR
Assist in managing store operations, team development, and customer experience.
- •With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table
- •and the culinary expertise and inspiration to go along with it.
- •Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason
- •to roll up our sleeves and create happiness through cooking and sharing good food.
- •Position Overview As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience.
- •The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.
- •Key Responsibilities Leadership & Team Development
- •Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
- •Provide coaching and feedback to ensure team members deliver outstanding customer experience.
- •Assist in development plans to support individual and team growth.
- •Customer Experience & Brand Representation
- •Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- •Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
- •Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
- •Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
- •Sales & Business Performance
- •Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
- •Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.
- •Consistently meet or exceed monthly sales goals, contributing to overall store revenue.
- •Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
- •Operations & Compliance
- •Assist with daily store operations, ensuring compliance with company policies and procedures.
- •Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
- •Ensure store safety and cleanliness, addressing any maintenance needs promptly.
- •Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information.
- •Adhere to applicable wage and hour laws.
- •Accurately records time worked according to SLT Policy.
- •Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
- •Physical Requirements
- •Ability to communicate verbally and work cooperatively with associates and customers.
- •Ability to remain standing for up to 5 hours at a time.
- •Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
- •Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- •Ability to lift and/or move merchandise weighing up to 50 lbs.
- •Ability to ascend/descend ladders to retrieve and/or move merchandise.
- •Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- •Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
- •Regular and predictable attendance.
- •Qualifications & Experience
- •Must be 21 years of age or older at the time of employment.
- •1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
- •Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
- •Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- •Excellent communication, problem-solving, and decision-making abilities.
- •Passion for community engagement and providing exceptional customer experiences.
- •Proficiency in Microsoft Office and retail management systems preferred.
Required skills
Customer ServiceSalesExcelPowerPoint
Domain expertise
retail
Tech stack
ExcelPowerPoint
