Lead Engineer - AI Agent Voice Experience
CrestaContact Center company
United States$205,000 - $270,000Lead
Andreessen Horowitz
Greylock Partners
Sequoia Capital
World Innovation Lab
Qatar Investment Authority
Accenture
Data & AI
About the role
TL;DR
Lead the development of AI-powered voice systems for contact centers.
- •We are looking for a Lead Engineer, AI Agent Voice Experience to help build the next generation of AI-powered voice systems for the contact center.
- •In this role, you will work at the intersection of speech, language, and real-time production systems, improving how AI listens, understands, reasons, empathizes, and responds in live customer conversations.
- •Key Responsibilities Design, train, evaluate, and deploy machine learning systems that power real-time voice experiences.
- •Improve the quality of voice AI systems through error analysis, data curation, metric design, benchmarking, and iterative model improvement.
- •Build evaluation frameworks for complex voice and agentic systems, measuring metrics such as accuracy, robustness, latency, faithfulness, naturalness, professionalism, task completion, and cost.
- •Requirements Bachelor's degree in Computer Science, Mathematics, Machine Learning, AI, or a related field; Master's or Ph.D. preferred. 5+ years of experience building, evaluating, and deploying machine learning systems in production.
- •Demonstrated experience in leading fast-moving, highly technical teams.
- •Strong communication skills, with the ability to influence cross-functional decisions and raise the engineering bar.
- •Distinctive technical vision for the future of voice AI.
- •Strong background in one or more of the following: speech recognition, speech processing, NLP, generative AI, or voice AI.
Required skills
PythonNLPA/B Testing
Domain expertise
ai
Benefits & perks
Equity, Comprehensive medical, dental, and vision coverage, Flexible PTO, Paid parental leave, Retirement savings support, Remote work setup budget or work-from-home stipend, Monthly wellness and communication allowance, In-office meal or lunch benefits
Tech stack
PythonNLP