Embedded Ai Expert
CrestaContact Center company
United States$100,000 - $140,000 + Bonus + EquityMid
Andreessen Horowitz
Greylock Partners
Sequoia Capital
World Innovation Lab
Qatar Investment Authority
Accenture
Data & AI
About the role
TL;DR
Configure and maintain Cresta's self-service product, share insights, and mentor customers.
- •Cresta is seeking an Embedded AI Expert to configure and maintain our self-service product, share insights, and provide ongoing mentoring to customers.
- •Key Responsibilities Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
- •Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations.
- •Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
- •Requirements 1-5 Years relevant experience Excellent written and verbal communication skills Strong problem-solving skills Comfortable working with SaaS software
Required skills
C++PythonSQL
Nice-to-have skills
ExcelPowerPoint
Domain expertise
fintech
Benefits & perks
Health Insurance, Flexible Vacation Time, Paid Parental Leave, Communication & Wellness Stipend, Opportunities for Growth, Collaborative Work Environment
Tech stack
C++PythonSQLExcelPowerPoint
