Senior Manager - Customer Success
CourseraCoursera is an
Singapore, SingaporeManager
Sales & Account Management
About the role
TL;DR
Lead Customer Success Managers to drive customer value, renewals, and expansion revenue in SEA and Oceania.
- •Coursera is seeking a Senior Manager of Customer Success to lead a team of ~10 Customer Success Managers (CSMs) for their Corporate, Campus, and Government businesses in South East Asia and Oceania.
- •This role involves developing strategies to drive customer partnership health, renewal, and expansion revenue.
- •Key Responsibilities Drive key CS KPIs such as account health, CSQLs, and Renewal Rates.
- •Develop and execute customer success strategies for the region.
- •Hire, develop, and retain a team of high-performing Customer Success Managers.
- •Act as an executive sponsor for key customers and build C-suite relationships.
- •Requirements 12+ years of Customer Success experience and 5+ years of experience leading teams.
- •Proven experience in driving revenue performance (adoption, retention, and growth).
- •Strong executive presence with ability to develop deep C-suite relationships.
- •Excellent communication skills to motivate teams and influence customer outcomes.
Required skills
Salesforce
Domain expertise
edtechproductivity
Tech stack
Salesforce