Regional Director, Customer Success, LATAM
CourseraCoursera is an
BrazilDirector
Sales & Account Management
About the role
TL;DR
Lead Customer Success Managers in LATAM to drive adoption, retention, and growth.
- •Lead a team of Customer Success Managers (CSMs) to drive adoption, retention, and growth across Coursera's Latin America customer base, fostering a unified team culture and ensuring customers realize measurable value.
- •Key Responsibilities Own regional goals for customer retention, expansion, product adoption, and health.
- •Develop and implement proactive CS strategies to improve customer value and executive engagement.
- •Foster a high-performance, inclusive team culture grounded in accountability and customer obsession.
- •Build relationships with key customer stakeholders and executive sponsors.
- •Partner with Renewal and Sales leadership on renewal forecasting and expansion motions.
- •Requirements Business Fluency in English, Spanish and Portuguese. 6+ years in Customer Success, Account Management, or related customer-facing roles, with 2+ years directly managing a team.
- •Proven track record of hitting or exceeding retention/expansion targets.
- •Strong analytical skills and experience with CRM/CS platforms (e.g., Salesforce, Gainsight).
- •Excellent communication skills, with experience presenting to senior stakeholders and executives.
Required skills
Salesforce
Domain expertise
edtech
Tech stack
Salesforce