Senior Professional Services Engineer
CortexInternal Developer company
RemoteSenior
Sequoia Capital
IVP
Scale Venture Partners
Y Combinator
Tiger Global
Craft Ventures
Software Engineering
About the role
TL;DR
Senior Professional Services Engineer for Cortex, focusing on customer engagement and technical implementation.
- •As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover.
- •Key Responsibilities Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions Requirements Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g.