Senior Customer Success Manager
CortexInternal Developer company
Remote$145,000 - $170,000Senior
Sequoia Capital
IVP
Scale Venture Partners
Y Combinator
Tiger Global
Craft Ventures
Sales & Account Management
About the role
TL;DR
Drive customer success and value realization for enterprise accounts.
- •We are looking for a Senior Customer Success Manager to join our growing Customer Success team.
- •CSM at Cortex, you’ll be the strategic partner for some of our largest and most sophisticated customers
- •ensuring they realize tangible business outcomes while also navigating the technical depth of our platform and the broader engineering ecosystem.
- •Key Responsibilities Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts.
- •Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives.
- •Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains.
- •Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations
- •tying product adoption to measurable business impact.
- •Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth.
- •Requirements 5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with a strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies.
- •Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion.
- •Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs).
Required skills
Customer SuccessStrategic Planning
Benefits & perks
National medical, dental & vision insurance, Unlimited PTO & flexible working hours, 401k plan, Gender-neutral parental leave, $1000 yearly Learning & Development stipend, $400 monthly perks stipend, Pet Insurance