Technical Support Engineer II
CoreWeaveGPU Cloud company
Japan¥6,000,000 - ¥9,500,000Mid
Nvidia
Coatue Management
Altimeter Capital
Magnetar Capital
Blackstone
Fidelity Management & Research Company
Software Engineering
About the role
TL;DR
Provide technical support for AI and ML users, responding to inquiries and troubleshooting issues.
- •Support is a deep part of our culture here at Weights And Biases by CoreWeave.
- •In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product.
- •Key Responsibilities Quickly respond to all inbound support requests, including email, live chat, and community forums Triage bugs and requests based on customer type and severity of issue Track inbound and outbound responses to ensure contact SLAs are being met Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features Requirements 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects Python proficiency Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools A passion for connecting with real users and enabling them to be power users of the product
Required skills
PythonTensorFlowPyTorchKerasDockerAWSGoogle CloudAzureKubernetes
Domain expertise
aideveloper-tools
Benefits & perks
Discretionary bonus, Equity awards, Comprehensive benefits program, Medical insurance, Dental insurance, Vision insurance, Company-paid Life Insurance, Voluntary supplemental life insurance, Short-term disability insurance, Long-term disability insurance, Flexible Spending Account, Health Savings Account, Tuition Reimbursement, Employee Stock Purchase Program (ESPP), Mental Wellness Benefits, Family-Forming support, Paid Parental Leave, Childcare support, 401(k) with employer match, Flexible PTO, Catered lunch
Tech stack
PythonKerasTensorFlowPyTorchDockerAWSGoogle CloudAzureKubernetes