Transaction and Accounts Associate
Coins.phCryptocurrency Exchange company
Taguig City, PhilippinesMid
Ribbit Capital
Innovation Endeavors
Old Fashion Research
Joffre Capital
Naspers
BEENEXT
Operations & Strategy
About the role
TL;DR
Ensure quality customer experience and compliance in crypto transactions.
- •Join the Pioneer Crypto Brand in the Philippines! Key Responsibilities Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions.
- •Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience.
- •Serve as the primary safeguard in ensuring compliance with consumer protection guidelines.
- •Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction.
- •Work closely with marketing and compliance teams in improving the product and providing solutions to increase our service and process efficiency.
- •Perform other related duties, and ad-hoc tasks as they may be required from time to time.
- •Requirements Bachelor's degree in Management, Finance, Business, or equivalent Excellent English communication skills in both verbal and written form Strong planning and analytical skills Self-motivated and highly-focused without needing close supervision Highly trustworthy and extremely organized Flexible and able to adapt to a fast-paced environment Passionate about building a company from the ground up and creating lasting relationships with customer Amenable to shifting schedules, including graveyard and weekend shifts.
Required skills
Customer Service
Domain expertise
fintech