Customer Success Manager
CoframeAI-powered Website company
SF Bay Area$150K - $220KSenior
Khosla Ventures
Soma Capital
NFDG
Nat Friedman
Samsung NEXT Ventures
Hack VC
Sales & Account Management
About the role
TL;DR
Drive customer success and revenue growth for Coframe's AI Growth Engineer.
- •At Coframe, we are building the world's first AI Growth Engineer.
- •As our Customer Success Manager, you'll ensure every customer's program is healthy, high-velocity, and delivering measurable ROI.
- •Key Responsibilities Own Customer Outcomes: Be the primary driver of customer success from onboarding through renewal and expansion.
- •Lead Onboarding: Partner with Growth Strategists and engineers to get customers live fast.
- •Be the Liaison: Serve as the day-to-day point of contact between customers and the Coframe team.
- •Drive Adoption & Value: Conduct business reviews, run demos to showcase new features and capabilities.
- •Expand Revenue: Identify and close upsell and cross-sell opportunities within your book of business.
- •Requirements 3+ years of Customer Success or Account Management experience in B2B SaaS.
- •Metrics-Obsessed: You know how to quantify customer value and build ROI narratives.
- •Trusted Advisor: You build deep relationships with customers and are comfortable navigating conversations with VPs of Growth, CMOs, and CPOs.
- •Deep Product Knowledge: You take the time to truly understand how Coframe works.
- •Skilled Negotiator: You're comfortable leading renewal and upsell conversations.
Required skills
Customer SuccessAccount Management
Domain expertise
martech
Benefits & perks
Equity, OTE