Sr. Customer Success Manager
Cockroach LabsDistributed SQL company
United KingdomSenior
Greenoaks
Altimeter Capital
Benchmark
Index Ventures
Coatue
BOND
Sales & Account Management
About the role
TL;DR
Guide customers from onboarding to long-term value realization and drive renewals and expansion.
- •Customer Success Manager owning 8–12 strategic accounts in London, guiding customers from onboarding to long-term value realization and driving renewals and expansion.
- •Key Responsibilities Own accounts end-to-end: onboarding, adoption, health, renewals, and expansion.
- •Define and execute Customer Success Plans and lead Executive Business Reviews.
- •Coordinate cross-functional teams (Sales, Engineering, Support, Services) to remove blockers.
- •Monitor customer health, usage, and success metrics; identify expansion opportunities.
- •Requirements 6–8 years relevant experience in CSM, TAM, or PM roles. 3+ years managing strategic, high-value accounts.
- •Knowledge of databases and distributed systems (CockroachDB, SQL).
- •Strong program/project management and stakeholder management skills.
Required skills
Customer SuccessProject ManagementSQLCockroachDB
Tech stack
CockroachDBSQL