Customer Support Engineer
CleraIndustrial Electrification company
Munich, GermanyMid
Software Engineering
About the role
TL;DR
Own technical customer resolution end-to-end, debug issues, and build AI agents.
- •Clera is a fast-growing AI SaaS company automating quoting and order processing for distributors and manufacturers.
- •We are looking for sharp engineers to operate close to the product and customer.
- •Key Responsibilities Investigate and reproduce production issues across the product, data layer, integrations, and workflows.
- •Dive into logs, databases, customer examples, and the codebase to identify root causes.
- •Own technical resolution end-to-end, fixing issues directly or escalating with clear write-ups.
- •Communicate clearly with customers to understand their problems and ensure they feel supported.
- •Design and deploy AI agents that automate customer interactions and accelerate resolution times.
- •Requirements At least 1 year of full-stack software engineering experience with React, TypeScript, Python, and PostgreSQL.
- •Proven ability to debug independently across logs, databases, APIs, and unfamiliar codebases.
- •Experience owning technical customer resolution end-to-end.
- •Experience communicating technical issues and resolutions to customers or non-technical stakeholders.
- •Experience designing or deploying AI-assisted support workflows or AI agents.
- •German proficiency at B2 level or above.
- •Based in Munich or willing to relocate.
Required skills
ReactTypeScriptPythonPostgreSQLSQLGitLinuxOpenAI APILangChain
Nice-to-have skills
Customer ServiceProduct Management
Domain expertise
aiproductivity
Tech stack
ReactTypeScriptPythonPostgreSQLGitLinuxSQLOpenAI APILangChain
