Customer Happiness Associate - Weekends
ClaraPayments company
São Paulo, BrazilMid
Coatue
ICONIQ Growth
General Catalyst
DST Global
monashees
Kaszek Ventures
Operations & StrategyNew
About the role
TL;DR
Resolve customer issues with empathy and ownership, building trust with B2B clients.
- •Clara is seeking a Customer Happiness Associate to deliver a seamless, human, and high-quality customer experience.
- •You will be the voice of Clara, solving complex issues with empathy and ownership to build long-term trust with B2B clients.
- •Key Responsibilities Handle and resolve escalated customer inquiries via email, chat, and phone.
- •Investigate problems thoroughly and document findings clearly.
- •Proactively reach out to customers to provide solutions and support.
- •Identify and propose improvements to processes based on customer feedback.
- •Act as a calm, empathetic, and clear communicator in high-pressure situations.
- •Requirements 2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in Fintech or B2B.
- •Previous experience supporting B2B clients.
- •Based in the São Paulo metropolitan region.
- •Availability to work from 9h to 18h (BRT) and at Weekends (Wednesday to Sunday).
- •Proficiency in Google Drive and Office tools.
- •Experience using customer support systems like Zendesk or similar.
- •Familiarity with CRM tools like Hubspot or similar.
- •Working proficiency in Portuguese and Intermediate English.
Required skills
HubSpot
Domain expertise
fintech
Benefits & perks
stock options (ESOP), hybrid work model
Tech stack
HubSpot