Associate Manager, Operations
CheckrBackground Screening company
Nashville, United States$73,000 - $91,000 USDManager
Accel
IVP
Coatue
Y Combinator
T. Rowe Price
Fidelity Management & Research Company LLC
Operations & Strategy
About the role
TL;DR
Lead a team of verification specialists, driving execution and operational excellence.
- •Truework, recently acquired by Checkr, provides access to crucial employment, income information and asset information needed for mortgage loans, apartment rentals, background checks, and more.
- •We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus.
- •Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business.
- •Think of it like joining a startup within a startup! Key Responsibilities Lead a team of verification specialists through performance management, coaching, mentorship, and professional development.
- •Track individual and team metrics, prepare weekly reports, and analyze quality failures.
- •Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies.
- •Design and facilitate training programs on quality protocols and operational workflows.
- •Partner with leadership on operational initiatives and ensure timely completion of cross-functional deliverables.
- •Requirements 2+ years or more of leadership experience in call center management, operations, team management, or a related field. 3+ years of experience in a customer-facing role.
- •Outstanding organizational, planning, and problem-solving skills.
- •Excellent written and verbal communication skills.
- •Strategic and Process-Oriented approach to setting priorities and improving workflows.
Required skills
CoachingMentoringPerformance Management
Benefits & perks
Learning and development allowance, Competitive cash and equity compensation, 100% medical, dental, and vision coverage, Up to $25K reimbursement for fertility, adoption, and parental planning services, Flexible PTO policy, Monthly wellness stipend, Lunch five times a week, Commuter stipend
Tech stack
PythonJavaScriptSQLNode.jsReactAWSDockerKubernetesCI/CDJiraConfluenceSlack