Team Leader, Fraud Operations
Checkout.comPayments company
Paris, FranceManager
Coatue
DST Global
Dragoneer Investment Group
Endeavor Catalyst
Altimeter Capital Management
Blossom Capital
Operations & Strategy
About the role
TL;DR
Leads fraud operations, managing teams, capacity, and multi-site operations for seamless verification.
- •The Team Leader, Fraud Operations is responsible for the operational output and staffing excellence of the fraud operations team.
- •This role merges capacity planning with direct floor management to ensure seamless verification task execution across multiple sites, optimizing resource allocation to meet global SLAs while maintaining data integrity and cost-efficiency.
- •Key Responsibilities Build and mentor a high-performance team of operators, fostering a unified "One Team" culture.
- •Develop and maintain sophisticated capacity planning models and forecast staffing needs.
- •Directly manage and synchronize production across multiple sites, ensuring SLA adherence and cost-efficiency.
- •Organize and maintain Business Continuity Plans and incident response frameworks.
- •Identify manual bottlenecks and implement automated solutions or workflow optimizations.
- •Requirements Proven experience in leading and mentoring operational teams.
- •Strong understanding of capacity planning and demand management principles.
- •Experience in multi-site operational oversight and BPO synchronization.
- •Ability to develop and maintain business continuity and incident response plans.
- •Skills in identifying and implementing workflow optimizations and automation.
Required skills
PythonSQLAWSJiraConfluence
Nice-to-have skills
Node.jsReactDockerKubernetesCI/CD
Domain expertise
fintech
Tech stack
PythonJavaScriptSQLBashNode.jsExpressReactAWSDockerKubernetesCI/CDGitLinuxJiraConfluencePostmanREST APIExcelPowerPoint