Senior Specialist, Implementation Engineering
Checkout.comPayments company
Singapore, SingaporeSenior
Coatue
DST Global
Dragoneer Investment Group
Endeavor Catalyst
Altimeter Capital Management
Blossom Capital
Software Engineering
About the role
TL;DR
Provide technical support for Checkout.com payment processing integrations.
- •Provide technical support to merchants during their implementation of Checkout.com payment processing technology, answering integration-related questions and managing incidents.
- •Key Responsibilities Provide technical support to merchants during their implementation of Checkout.com payment processing technology.
- •Answer all merchants’ integration related questions, including configuration, debugging, documentation, testing, and go-live/post-live support.
- •Manage incidents related to integration, including investigation, troubleshooting, escalation, resolution, reporting, and analysis.
- •Collaborate with internal teams (Merchant Configuration, Sales, Account Managers, Merchant Care) to resolve issues.
- •Interact with Product teams to pinpoint improvement ideas.
- •Requirements 5+ years of development or technical support experience in a Tech/FinTech company.
- •Understanding of API, REST, webhooks, and logs is required.
- •Strong coding skills in at least one of these languages: Java, Javascript, PHP, Python, Go, C#.
- •Experience with Node.js, React is a plus.
- •Good in speaking and writing in both English and Chinese.
Required skills
PythonJavaScriptJavaPHPGoC#REST API
Nice-to-have skills
Node.jsReact
Domain expertise
fintech
Tech stack
JavaJavaScriptPHPPythonGoC#Node.jsReactREST API