Head of NORAM Technical Account Management
Checkout.comPayments company
Atlanta, United StatesDirector
Coatue
DST Global
Dragoneer Investment Group
Endeavor Catalyst
Altimeter Capital Management
Blossom Capital
Sales & Account Management
About the role
TL;DR
Lead and scale the NORAM Technical Account Management team for Checkout.com.
- •As the Head of NORAM Technical Account Management, you will lead and scale the regional TAM team, ensuring the success of Checkout.com's largest merchants.
- •You will act as a technical mentor and strategic partner to commercial leadership.
- •Key Responsibilities Lead, coach, and aggressively scale a team of high-performing Technical Account Managers.
- •Translate company OKRs into tactical guidance and actionable metrics for your team.
- •Act as the technical equivalent and close partner to commercially-minded Account Management leadership.
- •Champion AI tools to reduce manual operational load and improve daily efficiency.
- •Act as an escalation point for complex merchant issues and API integrations.
- •Requirements Deep, demonstrable experience within the payments industry is a strict requirement.
- •Proven experience in client-facing TAM, Solutions Engineering, or Solutions Consulting leadership.
- •Technical background with hands-on expertise with RESTful APIs.
- •Forward-thinking approach to championing AI tools to scale teams and eliminate manual bottlenecks.
- •Exceptional ability to collaborate with commercial teams and understand revenue impact.
Required skills
REST APIGemini APIAnthropic API
Domain expertise
fintech
Tech stack
REST APIGemini APIAnthropic API